Please report your claim by email or phone. We'll help put your claim together and work with the carriers to achieve a quick and comprehensive settlement. You may need to supply hard copies of documents associated with the claim later in the process.
What to do if you need to make a claim:
1. Email us:
Homeowners claims: [email protected]
Commercial claims: [email protected]
Please include a brief description of the incident/damage with details of your name, policy holder name (if different), policy number, insurer, your daytime telephone number and email address, date of incident and, if applicable, details of when and where the incident was reported, together with a crime number. Claims will be dealt with Monday to Friday 9.00AM - 5.30PM EST.
2. Telephone us on 646 665 7737
3. Call your insurer using the 24-hour claims hotlines:
|One Beacon||877 248 3455|
|Chubb||1 800 252 4670|
|Hanover||1 800 628 0520|
|The Hartford||1 800 243 5860|
|Aspen||1 646 502 1000|
|HCC Total Events||781 994 6000|
If your carrier is not listed here, please refer to your policy documents or your carrier's website.
Ann S, Private Client
You can call us to talk more about your business on +1 646 665 7737
La Playa's Personal Risk Concierge service means advice you can trust - from an expert who understands you:
As an independent broker, we can advise on the best policies available - and on risk management measures including valuations, security, fire prevention and property marking - preserving the value of your property and giving you complete peace of mind. We have access to excellent terms with high net worth insurers including Chubb, Hiscox and Hartford.
What does “Boutique Service” actually mean?
La Playa’s Personal Risk Concierge means:
No call centres
No ‘hold’ music
No hidden fees
*subject to availability with our insurer panel