Mission & Values

Mission & Values

Why Are We Here?

“A ship in harbour is safe; but that is not what ships are built for” - J A Shedd

La Playa creates a safe space for the risks that expand our vision, change our lives, and enable innovation and dreams. We believe in risk as a creative force; we stand shoulder-to-shoulder with the bold and the brave, providing advice and protection to grasp life by the horns and live it to the full.

Too often we see, smart, creative people buying insurance that’s the wrong shape and the wrong size. We’re here to help you get the protection you need – on your terms. A boutique-sized, international specialist broker, we’re a powerhouse of expertise and globally capable – yet small enough to care deeply.

  • Specialist insurance designed for you and your world
  • Expert advice to make informed decisions – our intellectual capital is at your disposal
  • Real understanding – taking the time to really ‘get you’ and your priorities
  • Boutique-style service – a real person who knows you and gets things done
  • In your corner when it’s crunch time

What matters to us…
We believe taking good care of our staff bears fruit in the way they work with our clients.

We value:

  • Adventure – doing things with vision
  • Integrity – doing things right
  • Professionalism – doing things smart
  • Quality – doing things properly
  • Loyalty – doing things with mutual support
  • Respect – doing things thoughtfully
  • Fun – doing things with zest

The La Playa Way
The image shows how our team expressed the way we work together as a community…

As members of the business community, we recognise and embrace our responsibilities to our environment and society.

People like you like us. Passionate. Discerning. Independent. 
If you like the way we do things, let’s do business… 

20190228055121

“Efficient, knowledgeable, professional service! What more could one ask for?”

Richard M

 

Ready to work with us?

You can call us to talk more about your business on +1 646 665 7737

What's Covered?

Monthly Payments
Cancel Anytime
Benchmark Us
Quote within 24 hrs

About La Playa Private Client

Specialist & Independent

La Playa's Personal Risk Concierge service means advice you can trust - from an expert who understands you:

  • Specialist, global policies for affluent lifestyles
  • Independent, expert advice
  • Boutique–style, luxury service
  • “Can do” culture
  • Worldwide capability with offices in New York & London

As an independent broker, we can advise on the best policies available - and on risk management measures including valuations, security, fire prevention and property marking - preserving the value of your property and giving you complete peace of mind. We have access to excellent terms with high net worth insurers including Chubb, Hiscox and Hartford.

What does “Boutique Service” actually mean?

La Playa’s Personal Risk Concierge means:

  1. Careful listening to really understand your needs and priorities
  2. As much help as you need with completing forms to provide risk information
  3. A discreet and complimentary appraisal* of your property to assess the risks and ensure you have the right cover where you need it
  4. An independent market review - so you don’t have to shop around comparing policies, cover limits, risks covered and smallprint exclusions
  5. Careful monitoring of the insurers’ financial strength, claims and customer service
  6. An independent recommendation of the best policy for you - and why
  7. Specialist policy wordings from underwriters who have demonstrated excellence and deep understanding of your risk exposures. We have analyzed a wide range of policy wordings and have selected only the best for our panel. Our advisors have a deep working knowledge of these policies 
  8. An intelligently designed portfolio of protection across multiple asset classes and territories
  9. Advice on how best to manage your risks - to keep you safe but also to keep insurance costs down
  10. A dedicated advisor so you can speak to the same person each time.
  11. Expert guidance on valuations, security and risk management, and connecting you with specialist advisers and suppliers
  12. Direct phone and email access to your adviser for questions and advice. We aim to pick up calls within 3 rings and to respond to emails within 60 minutes
  13. Policy documents emailed to you - no logins and passwords to remember
  14. An advocate beside you if you make a claim - thinking laterally to mitigate the impact, making useful connections to get you back up and running, and driving through a swift financial settlement

Oh, and...

No call centres
No ‘hold’ music
No hidden fees

*subject to availability with our insurer panel

Photo from Private Client
+1 646 665 7737
+44 (0) 20 3865 0149
+44 (0) 1223 200650