Corporate Social Responsibility

Corporate Social Responsibility

We strive to do business in a more enlightened way, where we take responsibility for the impact of our business on society and the environment. We're trying to do the right thing when it comes to...

Local Community
Our people have skills and energy that can make a real difference to the communities we’re based in. By working alongside local charities, schools and not-for-profit groups, we’re able to focus our efforts and resources for the greatest impact.  Our “My Big Idea” inventing competition for local schools has funded new IT equipment for several primary schools and we give a day a year for all staff to do charitable work, as well as time off to give blood.

Global Community
We try to use fairly traded products in our office kitchens.  We support a range of charities through our feedback forms system, Christmas email, and donations for group and individual fundraising events.  Staff across the firm are also enthusiastic fundraisers.

Environment
La Playa’s direct environmental impact comes mainly from our use of energy and the emissions and waste we generate at our premises.  Insurance has traditionally been a very paper-reliant industry, but we’ve taken significant steps to improve our environmental performance:

  • We work in an energy-efficient building with effective insulation
  • We strive to be a paperless office – using electronic storage and communications
  • Insurer documents, policy documents and invoices are all in electronic format
  • Most marketing materials are now in electronic format
  • We recycle paper, printer cartridges, mobile phones and other consumables
  • Several staff work regularly from home, minimizing carbon emissions
  • We encourage use of public transport for meetings
  • We use online facilities for meetings where possible, minimizing the need for travel

Workplace
We aim to employ the best people in the business. Their talent and dedication are what make our growing business so successful. We offer a competitive reward package and a supportive environment in which they can enjoy their work and reach their full potential. That involves recognising that employees have lives outside work, and giving them opportunities to work flexibly where possible.  ‘Birthday Tea’ means staff go home at 3pm on their birthday to celebrate with friends and family.  We provide fresh fruit and great coffee for employees.

We support Cleantech business clients with risk management and insurance programmes for their innovations in environmental custodianship, and promote ethical and green investment for our financial management clients.

Equal Opportunities
We recruit and promote people only on merit, regardless of race, gender, religion, marital status, sexuality, disability or age.

Rewards & Benefits
We reward excellent performance with an excellent reward package consisting of salary, bonus and benefits.

Training & Development
Employing the best people requires a commitment by the company to giving them every opportunity to fulfil their potential through learning and development. Each individual’s training needs are reviewed twice a year along with performance against clearly set objectives.

Communication & Participation
For employees to do their best, they must understand the business and their role in it. For this, communication is essential. We try to keep employees up to date with the business through formal briefings and team meetings as well as more informal means. Managers take these opportunities to listen to employees and involve them in the development of the business. We also have regular social events including barbecues and a picnic for employees’ families.

Culture
It’s the culture at La Playa that sets us apart.  We value quality, integrity, excellence, respect and fun.  We believe if people enjoy what they do, they will do it well.  And vice versa.  One of the philosophies behind the company name (La Playa = “the beach” in Spanish) is “Life’s a Beach”.  

In the way we deal with clients, we are committed to professional integrity, treating customers fairly, and maintaining true independence to achieve the best possible result for our clients. 

Corporate Governance
We try to maintain a balance between maintaining high standards of governance and compliance with FSA regulation, and a degree of innovation, responsiveness and fleetness of foot.  

Portfolio Policies Red Car Gold Jet 2

“All I can say is that I am taken aback with the speed and efficiency of both La Playa and AIG. The last thing one needs after an unfortunate incident is a "hassle" and aggravation with the insurance aspect. A VERY BIG THANK YOU”

David G, Private Client

 

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You can call us to talk more about your business on +1 646 665 7737

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About La Playa Private Client

Specialist & Independent

La Playa's Personal Risk Concierge service means advice you can trust - from an expert who understands you:

  • Specialist, global policies for affluent lifestyles
  • Independent, expert advice
  • Boutique–style, luxury service
  • “Can do” culture
  • Worldwide capability with offices in New York & London

As an independent broker, we can advise on the best policies available - and on risk management measures including valuations, security, fire prevention and property marking - preserving the value of your property and giving you complete peace of mind. We have access to excellent terms with high net worth insurers including Chubb, Hiscox and Hartford.

What does “Boutique Service” actually mean?

La Playa’s Personal Risk Concierge means:

1. Careful listening to really understand your needs and priorities

2. As much help as you need with completing forms to provide risk information

3. A discreet and complimentary appraisal* of your property to assess the risks and ensure you have the right cover where you need it

4. An independent review of the market - so you don’t have to shop around comparing policies, cover limits, risks covered and smallprint exclusions

5. Careful monitoring of the insurers’ financial strength, claims and customer service

6. An independent recommendation of the best policy for you - and why

7. Specialist policy wordings from underwriters who have demonstrated excellence and deep understanding of your risk exposures. We have analyzed a wide range of policy wordings and have selected only the best for our panel. Our advisors have a deep working knowledge of these policies 

8. An intelligently designed portfolio of protection across multiple asset classes and territories

9. Advice on how best to manage your risks - to keep you safe but also to keep insurance costs down

10. A dedicated advisor so you can speak to the same person each time.

11. Expert guidance on valuations, security and risk management, and connecting you with specialist advisers and suppliers

12. Direct phone and email access to your adviser for questions and advice. We aim to pick up calls within 3 rings and to respond to emails within 60 minutes

13. Policy documents emailed to you - no logins and passwords to remember

14. An advocate beside you if you make a claim - thinking laterally to mitigate the impact, making useful connections to get you back up and running, and driving through a swift financial settlement

Oh, and...

No call centres
No ‘hold’ music
No hidden fees

*subject to availability with our insurer panel

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+1 646 665 7737
+44 (0) 20 3865 0149
+44 (0) 1223 200650