Customer Care

We aim to make your experience with us more like that of a boutique hotel or "Club Class" than the call-centre mentality of the vast corporations dominating much of the financial services sector. 

We work high levels of transparency, providing advice that is truly independent and given in plain English.

• We aim to treat people as we would like to be treated ourselves, that is with respect, courtesy, and empathy.
• We aim to provide a fast and efficient service, answering calls within three rings, and responding swiftly to emails.
• We aim to provide a congenial environment that is clean, accessible and safe.
• We welcome and encourage feedback from our clients, positive or negative. It is raw material for our growth and development as a business.
• We are committed to solving our clients' problems quickly and reporting back.
• We aim for high standards of communication, ensuring that our customers have a clear understanding of our insurance products and can be confident that they are designed to meet their needs.
• Our policy is to put customers’ interests first and treat them fairly. This is at the heart of everything we do and want to achieve.