Published: 26 Mar 2018
No matter how comprehensive your coverage is or how service-oriented your claims adjuster, there are certain steps that you can take to optimize your insurance claim experience. By paying attention to the tips below, you’re likely to maximize the insurance coverage you receive, as well as receive your payment faster.
Do not delay when filing a claim. The sooner you contact us about a claim, the sooner we will be able to begin investigating the situation and processing it. This is particularly important for claims that will require extensive investigation, so even if you simply suspect that you will be the subject of a lawsuit, it’s a good idea to contact us.
Make sure that you have all of your evidence in order. Documentation is at the heart of every claim, and is what provides you with the greatest chance of fair compensation. Assemble all pertinent records, whether that is photographic, correspondence, handbooks and documents, or receipts. Situations involving potential witness testimony require collecting all contact information for follow up. The more comprehensive the details you provide, the better.
Be mindful of what you say. Whether you have a friendly conversation with an interested third party or a high-spirited argument with an adversary, exercise extreme caution when discussing anything about a claim. Offhand remarks can come back to bite you, whether in the form of witness testimony or in breaching the terms of your insurance policy. Leave all conversations regarding settlement, liability, or any other related discussions to your claims adjuster.
Remember to rely on your insurer. Your insurance company is always there to provide you with guidance and the answers to questions, and it’s important that you take advantage of that availability. Faced with a challenging situation, taking action based on your gut reaction or what seems to make the most sense may lead to greater liability. Whether a situation is merely concerning or seems truly emergent, it is better to call and ask how to proceed then to learn later that the unilateral decision you made was the wrong one.
Understanding your coverage is also critically important. Insurance can cover so many of a business’ potential liabilities that organizations may assume that they have paid for coverage that they haven’t. They are often uncertain as to the specific coverage that they’ve paid for, only to find out that they do not have the protection that they need. Review your policy frequently, and especially as circumstances within your organization change. Our experienced experts can make sure that you have the coverage you need, and will stand by your side when you need to file a claim.